All clothes should be washed according to the washing instructions on the label inside the garment.
For shipments abroad, shipping cost and the delivery date are calculated automatically in the 3nd step before the checkout.Our lab is not responsible in the case of any delay or extra charges caused by customs of the countries.To be informed about the tax-free limit for each country click here: choose Destination Country, check Value Limits and press the Show Regulations.Note: The orders made after 15:00 (time of Greece) are shipped next working day.
You should have an account at our e-shop so that we can apply the credits equivalent to the garment you return.
Please, follow the instructions below:
1. Place the items you wish to return in a box or envelope.
2. Cut the address snip from exchange form and stick it on the box/envelope to be sent back to our address:Heel Athens LabSyngrou Avenue 226P.C. 176 72, KallitheaAthens
3. Please, enclose the receipt and the Return Form (if there is one - fill the reason of the return) and send it!
As soon as we receive your return, equivalent credits will be available at your online account for your next purchase. You will be informed via an e-mail.
Please, note that the shipping cost of sending the items back to us are charged to the customer. The customer has to hold the tracking number.
Returns from countries out of European Union will not be acceptable - sorry, this happens only because of custom clearance.
More info click here.