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Our Lab

Returns

ΗEEL guarantees that all products manufactured and distributed via our e-shop are in an excellent condition.
Although, you can return any item you are not satisfied with, within 14 days from the date of purchase. We will be glad to let us know the reasons of the return. Your feedback is very important to us so as to get better .

You should have an account at our e-shop so that you can return an item.

Please, follow the instructions below:

1. Place the items you wish to return in a box or envelope.
2. Cut the address snip from the return form and stick it on the box/envelope to be sent back to our address:
HEEL Athens Lab
Doiranis 72
P.C. 176 72, Kallithea
Athens
3. Please, enclose the receipt and the Return Form (if there is one - fill the reason of the return) and send it!

If you have lost the return form, you can download it here and print it.

As soon as we receive your return, equivalent credits will be available at your online account for your next purchase. You will be informed via an e-mail. The credits must be used within one month.
Please, note that the shipping cost of sending the items back to us are charged to the customer. The customer has to hold the tracking number.

Returns from countries out of European Union will not be acceptable - sorry, this happens only because of custom clearance.

Also, exchanges of products of our current collection can be made with the receipt at any HEEL store (Kifisia, Kolonaki, Piraeus, Peristeri, Mykonos).