HEEL ATHENS LAB guarantees that all products manufactured and distributed via our e-shop are in an excellent condition.
Although, you can return any item you are not satisfied with, within 14 days of the purchase date.
Please take the time to write the reasons of your return, this feedback is very important to us as it helps us to improve our services and products.
1) Make an exchange with the same or another product in the online or physical store.
(Valid for Greece orders only)
Make your exchange at any HEEL store with the product and proof of purchase.
2)Make a refund and get a credit balance that you can redeem within a year.
To make a return you must have an account in the e-shop so that the value of the product you are returning can be credited. As soon as we receive your package,
the credit balance will be added to your e-shop account and you will be informed about it by e-mail.
(with a fee of 3,50 euros.)
3) Make a refund through our online store. (For purchases through the online store)
In order to return an item you should have an e-shop account, so that we can refund you the money in your account balance.
Please, follow the instructions below:
1. Place the items you wish to return in a box or large envelope.
2. Please, enclose the receipt (if there is one) and send it.
3. The Adress is :
HEEL Athens Lab
Leoforo Sugrou 226
P.C. 176 72, Kallithea, Athens, Greece
Returns should only be sent via courier service ‘Geniki Taxidromiki’, if you are inside and outside of Athens the time of the return the charge is 3,50 Euros.
If you are in Cyprus or in any country within the E.U. the company you should return your items with is UPS and the charge is 25 Euros.
If you do not wish to use the recommenced courier company you can choose any Courier company of your preference that provides a door to door service, this is for your best interest and for the safety of the products being returned.
Returns from countries out of European Union will not be acceptable – sorry, this happens only because of high custom clearances.
Please, note that the shipping cost of sending the items back to us is free of charge only in the possibility of the item being faulty.
You can also visit a HEEL store (Kifisia, Kolonaki, Piraeus, Peristeri, Mykonos, Paros) if it is possible for you and make your change there, don’t forget to take your receipt with you.