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Our Lab

1. How to make an online purchase?

The purchase from our online shop can be made by creating an account. Otherwise, you can make your purchases as a visitor but in this case your data is not stored in the system for next use.

2. Why shall I register?

For your own convenience! When you loggin:

1. You make faster your purchases. It is no need you to type all your data (billing/shipping adresses) every time you want to purchase.
2. You can save multiple shipping addresses, e.g. home address, work address, etc. So you can choose one.
3. You can see the status of your order.
4. You can store at the wishlist your favorite designs.
5. You will be able to make exchanges/returns. If you wish to return a garment, equivalent credits will be avalable for your next purchase, valid for one month.
6. You will enjoy the offers / discounts which only those who have an account at the e-shop get. Via e-mail, registered members are informed about current offers!

3. Is the online payment secured?

Yes, it is completely protected. Your bank data is encrypted and not stored in any form of HEEL. Therefore, your bank datas is requested for every new order. Data is transmitted directly to the banking servers via secured payment solutions provider.

4. Can I make an order by telephone?

Yes, for delivery only in Greece! Contact us at 210 5736 926, weekdays 10:00-14:00.
You have to tell us the codes of each garment you would like. You can find the code at the page of each garment (ex. 37-0201). In this case, the payment method is 'Cash on delivery' (free shipping cost for delivery in Greece)

5. Do you deliver on abroad?

Yes, of course! We deliver worldwide. The parcel is sent via UPS carrier.

6. How to pay my online order?

Payment for an online order can be made by:

Credit / Debit / Prepaid card
(Master Card, Maestro, Visa, Visa Electron, Diners, American Express)

Paypal
Cash On delivery (only for delivery to Greece)


For further information, click here.

7. How the order is delivered and how about charges?

You can find all the relevant information here.

8. Returns are available?

HEEL guarantees that all products manufactured and distributed via our e-shop are in an excellent condition. Although, you can return, in 14 working days, any item you are not satisfied with. We will be glad to let us know the reasons of the return. Your feedback is very important to us so as to get better.

Returns from countries out of European Union will not be acceptable -sorry, this happens only because of custom clearance.
Exchanges of products of the current collection can be made with the receipt at any HEEL store (Kifisia, Kolonaki, Paros, Piraeus, Peristeri, Mykonos).

For further information please click here.

Please, note theses limitations:
• Items that have been laundered or altered in any way cannot be accepted for returns.
• You should have an account at our e-shop so that credits can be applied.
• No product change from our previous collection can be made at HEEL retail stores.

9. There is mοney refund?

If you are not satisfied with a garment you can return it. In this case the equivalent credit amount remains at your account and deducted from your next purchase.

10. How to track my order?

For delivery to Grrece:

If you have made the order as a Registered user:
Login your account, you will find the tracking number in your orders. Click on the number to track it.
If you have made the order as a Guest:
Please, ask for the tracking number via e-mail, info@heelshop.gr and we will send it to you. Don’t forget to mention the order number or the name that the order have been made.

For delivery abroad:
As soon as the order is shipped an e-mail with the tracking number will be sent to you by UPS courier.

For further information please click here.

11. Why are some clothes available in different fabric version?

HEEL is an artistic fashion lab that its production is not based on quantity. HEEL puts special emphasis on quality of clothing and accessories that designs, produces and distributes.
We produce a limited quantity of pieces available in HEEL stores and at selected stores in Greece and abroad.
Therefore, some fabrics are probably alternated with others because they have been out of stock.
But this practice is far from random!
Quite small changes of fabrics and colours in combination with the limited production provide uniqueness to the HEEL garment that no other mass production company would be able to provide.
All designs, fabrics and colors of HEEL clothes are carefully selected following tendencies but also the innovative ideas of the creative department of our lab.